Reservations, cancellations or changes must be made by email or telephone.
Reservations can be canceled within 72 hours without notice if you have not proceeded with the corresponding guarantee.
Modifying your reservation (change in the length or dates of your reservation) may result in a rate change.
Rates subject to change without notice.
Deposits & Payments
The reservation can be guaranteed with a credit card number and total payment should be made at the lodge at check in time.
The reservation can be guaranteed with a partial payment by PayPal and the balance should be paid at the lodge at check in time.
Cancellations & No Shows
Cancellations received more than 30 days prior to arrival date will receive a 100% refund.
Cancellations received 30-15 days prior to arrival date will receive a 50% refund.
There is no refund for cancellations received less than 15 days prior to arrival date.
Arenal Observatory Lodge & Spa reserves the right to charge one night's room rate plus taxes and service charges to your Credit Card if guests do not arrive.
* Note: Credit or debit cards used by guests at Arenal Observatory Lodge & Spa will be charged in local currency (colones at the official exchange rate) payments in euros or Canadian dollars are not accepted.