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    Terms and Conditions*
    Yes, I agree

    I have read and accepted the conditions of the reservation and agree to pay the amount here authorized even though I have not signed the original note or voucher. I agree to pay the first night in case I don’t show up.

    High Season Nov 01 2021 - Apr 30 2022; Jun 01 - Aug 31 2022
    Low Season May 2022; Sep 01 - Oct 31 2022

    Arenal Observatory Lodge & SPA Villas

    Terms and Conditions

    Reservation Policies

    • Reservations, cancellations or changes must be made by email or telephone.
    • Reservations can be canceled within 72 hours without notice if you have not proceeded with the corresponding guarantee.
    • Modifying your reservation (change in the length or dates of your reservation) may result in a rate change.
    • Rates subject to change without notice.

    Deposits & Payments

    • The reservation can be guaranteed with a credit card number and total payment should be made at the lodge at check in time.
    • The reservation can be guaranteed with a partial payment by PayPal and the balance should be paid at the lodge at check in time.

    Cancellations & No Shows

    • Cancellations received more than 30 days prior to arrival date will receive a 100% refund.
    • Cancellations received 30-15 days prior to arrival date will receive a 50% refund.
    • There is no refund for cancellations received less than 15 days prior to arrival date.
    • Arenal Observatory Lodge & Spa reserves the right to charge one night's room rate plus taxes and service charges to your Credit Card if guests do not arrive. 

     * Note: Credit or debit cards used by guests at Arenal Observatory Lodge & Spa will be charged in local currency (colones at the official exchange rate) payments in euros or Canadian dollars are not accepted.