Reservation Policies

  • These policies apply exclusively to direct bookings made through our website.
  • Cancellations or modifications must be requested via email at info@arenalobservatorylodge.com or by phone at +506 2479 1070.
  • Changing your reservation, such as altering days or dates, may result in a rate change.
  • All our rates are subject to change without prior notice.
  • Drones and unmanned aircraft are not permitted on the premises.
  • Approval from management is required for such equipment usage, and it will be regulated according to the Civil Aviation regulations of Costa Rica.
  • Smoking is not allowed in all public areas or hotel rooms, whether indoors or outdoors (Law 9028).
  • Arenal Observatory Lodge & Trails maintains policies to combat any form of child and adolescent exploitation and supports Law 7899, which penalizes such human exploitation, as we believe that the sexual exploitation of humans undermines the fundamental goal of tourism.
  • Arenal Observatory Lodge & Trails will immediately terminate any contract with a company or client that in any way contributes to facilitating or promoting sexual exploitation.
  • Additionally, we reserve the right to cancel reservations for passengers or guests with inappropriate behavior or behavior that may disturb or affect services to other clients.
  • Children aged 0-8 stay for free when sharing a room with their parents.
  • Children aged 0-3 receive free meals (children’s menu), and children aged 4-8 pay 100% for meals.
  • Children aged 9 and above pay as adults.
  • Maximum capacity per room: 4 people.
  • No pets are allowed.
  • Check-in time is at 3:00 pm.
  • Check-out time is at noon.
  • The main gate of the property closes at 11:00 pm.

Deposits & Payments

  • The reservation can be guaranteed with a credit card number and total payment should be made at the lodge at check in time.
  • The reservation can be guaranteed with a partial payment by PayPal and the balance should be paid at the lodge at check in time.

Cancellations & No Shows

  • Cancellations received 15 days or more in advance are eligible for a 100% refund.
  • Cancellations received between 7 to 14 days before check-in have a 50% refund.
  • No refund is available for cancellations received 6 days or less before the hotel’s arrival.
  • A “No Show” will be charged 100% of the reservation.

Note: Euros or Canadian dollars are not accepted.

Privacy Policy

At Arenal Observatory Lodge & Trails Hotel, we value and respect the privacy of our guests and visitors. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide when using our services, visiting our website, or interacting with us in any other way. By using our services, you agree to the practices described in this policy.

Information We Collect:

Personal Information:
Name
Address
Phone number
Email address
Credit card information (only when necessary for reservations and payments)

Non-personal Information :
Demographic data
Room preferences
Activity preferences
Information about website visits (cookies, IP addresses, etc.)

Use of Information:

Primary Purposes:
Process reservations and payments
Provide requested services
Communicate with guests about reservations and services
Improve and personalize the guest experience

Marketing Communications:
Sent only with your explicit consent
You can opt out of marketing communications at any time

Disclosure of Information:

Necessary Disclosure:
Service providers who need the information to provide services on our behalf (e.g., payment processors, reservation services).

Legal Compliance:
We will disclose information in response to a valid legal request or as required by law.

Information Protection:

Security Measures:
We use physical, electronic, and procedural measures to protect personal information.

Data Retention:
We retain information for the time necessary to fulfill the purposes for which it was collected unless the law requires or allows a longer retention period.

Links to Third-Party Sites:
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. It is recommended to review the privacy policies of those sites.

Changes to the Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. Changes will be effective as soon as they are posted on our website.

Data Subject Rights:
Data subjects have the right to access, correct, delete, or object to the processing of their personal information. They can exercise these rights by contacting us.

For any questions or concerns related to this Privacy Policy, please contact us at info@arenalobservatorylodge.com.

Thank you for trusting Arenal Observatory Lodge & Trails Hotel. We are committed to protecting and respecting your privacy.

Terms and Conditions of Use

Acceptance of Terms and Conditions
By accessing and using the Hotel Arenal Observatory Lodge & Trails website (hereinafter referred to as "the Site"), you agree to comply with these Terms and Conditions of Use. If you do not agree with these terms, please refrain from using the Site.

Authorized Use
The Site is provided solely for personal, non-commercial use. You agree not to copy, reproduce, distribute, transmit, display, sell, license, or otherwise exploit the content of the Site for commercial purposes without the prior written consent of Arenal Observatory Lodge & Trails.

Intellectual Property
All intellectual property rights to the content of the Site, including but not limited to texts, images, graphics, logos, and software, are owned by Arenal Observatory Lodge & Trails or third parties licensed for their use.

Reservations and Payments
Certain sections of the Site may allow you to make reservations or payments online. By using these services, you agree to provide accurate and complete information, acknowledging that Arenal Observatory Lodge & Trails is not responsible for any errors in the information provided.

Privacy
The collection and use of personal information are subject to our Privacy Policy, which you can consult on the previous tab.

Third-Party Links
The Site may contain links to third-party websites. These links are provided solely for your convenience. Arenal Observatory Lodge & Trails does not control or endorse the content of these sites and is not responsible for any loss or damage that may arise from the use of these links.

Modifications and Updates
Arenal Observatory Lodge & Trails reserves the right to modify or update these Terms and Conditions at any time. Modifications will take effect immediately upon posting on the Site. It is recommended to periodically review these terms to stay informed of any changes.

Limitation of Liability
Arenal Observatory Lodge & Trails shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Site.

Applicable Law
These Terms and Conditions shall be governed and interpreted by the laws of Costa Rica, without regard to its principles of conflict of laws.