Terms and Conditions

Reservation Policies

  • Reservations, cancellations or changes must be made by email or telephone.
  • Reservations can be canceled within 72 hours without notice if you have not proceeded with the corresponding guarantee.
  • Modifying your reservation (change in the length or dates of your reservation) may result in a rate change.
  • Rates subject to change without notice.

Deposits & Payments

  • The reservation can be guaranteed with a credit card number and total payment should be made at the lodge at check in time.
  • The reservation can be guaranteed with a partial payment by PayPal and the balance should be paid at the lodge at check in time.

Cancellations & No Shows

  • Cancellations received more than 30 days prior to arrival date will receive a 100% refund.
  • Cancellations received 30-15 days prior to arrival date will receive a 50% refund.
  • There is no refund for cancellations received less than 15 days prior to arrival date.
  • Arenal Observatory Lodge & Spa reserves the right to charge one night's room rate plus taxes and service charges to your Credit Card if guests do not arrive. 

 * Note: Credit or debit cards used by guests at Arenal Observatory Lodge & Spa will be charged in local currency (colones at the official exchange rate) payments in euros or Canadian dollars are not accepted.